Privacy Policy


Karstic Chalets S.R.L (hereinafter referred to as "Karstic Chalets"), a Romanian company based in Cluj Napoca, Strada Campului, Nr: 161, Scara: III, Ap: 7, Cluj county, is registered in the trade register under number J12/1504/31.03.2023 and has CUI: 47924016 processes your personal data through its own application.

This policy is complemented by legal provisions on the processing of personal data and the free movement of such data, being subject in its entirety to the Regulation on the protection of individuals with regard to the processing of personal data and on the free movement of such data, according to the General Data Protection Regulation (EU) 2016/679 (GDPR), which entered into force on 25 June 2018.

Purpose of processing personal data

Karstic Chalets collects, processes, uses, and stores your personal data for the following situations:

  • Tourist services provision. Processing is done by filling out reservation or contact forms.
  • Compliance with legal obligations and reporting to competent tax authorities, as well as keeping accounting records.
  • Ensuring the security of assets.
  • Marketing and advertising.

Personal data processed

Karstic Chalets collects, processes, uses, and stores your personal data, including the following information: name and surname, address, place and date of birth, personal identification number, ID/CI series and number, email, phone, sex, bank account, payment method, etc.

Some of this data may also be used for marketing and advertising purposes.

IMPORTANT! Regarding personal data necessary for the provision of services offered by Karstic Chalets (such as name and surname, address, phone, email), providing them is mandatory, and your refusal may lead to the impossibility of providing the services offered by the company.

Regarding personal data processed for advertising or marketing purposes (such as email address, phone number), providing them is not mandatory, and your refusal to provide such data will not in any way affect your right to benefit from the services provided by Karstic Chalets.

External services

Your personal data is mainly used by Karstic Chalets for the purposes mentioned above, but certain information will also be communicated to the following:

  • State authorities to fulfill the legal or tax obligations of the company.
  • Payment processor Stripe for payment processing.
  • Billing processor for issuing the tax invoices you will receive.
  • Karstic Chalets employees and accountants.

Security of personal data

Karstic Chalets takes all possible measures to protect the personal data provided by you, using appropriate security methods. However, you should keep in mind that we cannot guarantee that unauthorized persons will not gain access to this data because no method of transferring and storing data is completely secure.


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